An investigation workspace for AMI teams

Silent meters.
Clearer answers.
A next step.

Bring communication loss, meter history, and network context together. Give your operators a clearer path from an exception to an informed action.

See the workflow Explore the platform

Built around AMI investigations. Designed for the people doing the work.

AMI CONTINGENT / INVESTIGATIONILLUSTRATIVE DATA
NETWORK CONTEXTNORTH DISTRICTSERVICE AREA
SP-00312 · OPEN INVESTIGATION● Silent

One meter. The whole picture.

Read historyNetwork neighborsExisting requests

● Reporting    ● Silent   ·   Illustrative interface

FOCUSED ON THE AMI BACK OFFICECommunication lossMesh & direct connectMeter reconciliationOperator casework
01 / The platform

Context for the network.
Direction for the work.

A silent meter is a starting point. Investigate what happened, understand the surrounding conditions, and keep the follow-up connected to the case.

01 — UNDERSTAND

See beyond the exception.

Review read rates, communication-loss duration, and geographic patterns before opening the individual records.

  • Communication health dashboard
  • Comm-loss maps and network context
  • Service-point and meter history
02 — INVESTIGATE

Bring the evidence together.

Connect timelines, topology, and diagnosis in an investigation that operators can review and question.

  • Timeline and network diagnosis
  • Ghost-meter replacement candidates
  • Operator corrections and teaching
03 — FOLLOW THROUGH

Give the next step a home.

Manage assigned cases and track the requests that follow an investigation, with a supervisor view of the queue.

  • Operator and supervisor workspaces
  • Service orders and backoffice requests
  • Request exports and return tracking
02 / Follow an investigation

From “why is it silent?”
to “what happens next?”

Explore an illustrative case. The operator stays in the loop, with evidence and uncertainty visible alongside the suggested next step.

EXAMPLE INVESTIGATION01 / DETECT

A service point stops reporting.

Start with communication loss on the dashboard or map. Open a case to investigate the service point and its related records.

OpenCASE STATUS
RF meshCOMMUNICATION TYPE
Service pointINVESTIGATION CONTEXT
A communication exception starts the investigation; it does not establish the cause.

Illustrative walkthrough. This website does not connect to live utility systems.

03 / A space to explore

Realistic scenarios.
Simulated utility data.

Explore AMI workflows using a simulated utility, including network topology, communication events, and the requests that follow an investigation.

The demo supports saved baselines so a prepared environment can be restored for another walkthrough.

About demo access
Inside the demo environment
01 Network & service points SIMULATED
02 Communication events & history SIMULATED
03 Cases & investigation requests DEMO WORKFLOW
↺ Restore a saved baseline REPEATABLE
A few useful details

Before you explore.

What is AMI Contingent focused on?

AMI communication investigations and related operator work: meter and service-point context, network visibility, ghost-meter candidates, cases, and follow-up requests.

Does the demo send live utility orders?

No. The hosted demo uses simulated utility data with live work-order integrations disabled. It is an environment for exploration and evaluation.

Are diagnoses and ghost-meter matches confirmed facts?

No. They support investigation. Operators review the evidence, and a ghost-meter candidate requires confirmation before records are corrected.

How do I access the demo?

The hosted demo requires an assigned account. Use the credentials provided by the presenter; do not enter your employer’s utility login. The walkthrough above is available without an account.

AMI Contingent / Guided evaluation

See the investigation.
Understand the next step.

Have a demo account? Open the hosted workspace to explore.

Invited access · Simulated data · No live work orders

Open the demo